360 MALL has created a '5 star' level customer service for the first time in Kuwait, ensuring that customers will experience and enjoy the highest possible standards of friendly service and convenience as they explore the world class range of shopping, dining and entertainment on offer.
Our services include:
360 Mall's directory of stores will assist our valued customers to easily locate stores and services available within the mall. This user friendly Directory of Stores is located adjacent to Gate 1, Gate 4 and Gate 8.
Families can access baby strollers for their young children while shopping. Baby strollers are available free of charge. Conditions apply. Please visit our friendly Customer Service Desks, conveniently located on Ground Level (adjacent to multilevel car park); Ground Level (adjacent to the Grand Entrance).
Click here to view Mall Directory
Cell Phone Payment/ Recharging
Customers can now pay their Wataniya, VIVA and Zain phone bills using our efficient payment facility located on the Lower Ground Level. Click here to view Mall Directory
A range of financial services are available for shoppers at the mall. These services include:
- Banking facilities which are conveniently located on Lower Ground Level.
- ATM facilities easily found on levels; Lower Ground, Ground, First Level and Second Level.
- Currency Exchange and Money Transfer facilities are conveniently located on the Lower Ground Level.
Our Customer Service Desks are conveniently located and easily found on the following levels:
- Ground Level (adjacent to multilevel car park entrance)
- Ground Level (adjacent to The Grand Entrance)
Lost & Found Assistance
Please contact any of the Customer Service team located throughout the mall in case you have lost any of your belongings in the mall. Click here to view Mall Directory
Designated prayer rooms are conveniently located on the Mid- Basement Level for shoppers wishing to pray. Click here to view Mall Directory
Special Needs Services & Facilities
A range of services and facilities that cater to special needs’ customers are available throughout the centre.
- Parking facilities for people with special needs, conveniently located close to the main entrances on all levels of the shopper car parking areas.
- Public toilet facilities throughout the Mall are fully equipped with special needs toilet facilities.
- Wheelchairs are available for use at no charge. Some conditions apply. Please visit the Concierge conveniently located on Lower Ground Level (adjacent to car park entrance); the Ground Level (adjacent to multilevel car park); and also on the Ground Level (adjacent to the main entrance) for more information.
Children Wrist Bands
To help ensure your child's safety, pick up a FREE child safety wristband from any of our Customer Service Desks, located on the Ground Level. Should your child become separated from you, the wristband will assist us in reuniting you with your child.